Contact

Phone:

913 691 971

Email:

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CONVERSATIONAL AND EMOTIONAL MANAGEMENT SKILLS

All these workshops are practical training. Role-play situations are used for exercise.

Our workshops:

ASSERTIVE AND EFFECTIVE COMMUNICATION (at work)

Goal

  • To train assertive behaviour (Both to communicate a news or opinion and to say no)
  • Skills to respect the other and oneself.
No. participants
3-6 people
Duration
1 day (between 7-8 h)

GIVING FEEDBACK

Goal

  • To train skills (conversational and attitude) about how to tell someone who does something wrong and motivate them to grow professionally

1-day version

No. participants
3-6 people
Duration
around 7-8 h

2 mornings of 5 h version

No. participants
3-8 people
Duration
around 7-8 h

PACK: ASSERTIVE COMMUNICATION + DIFFICULT CONVERSATIONS

Goals

  • To train assertive behaviour
  • To train a greater forcefulness, without attacking, and a
  • Greater effectiveness and positive vision about difficult conversations
  • Pre-work involves the filling of a brief survey by the participants and (if needed) a conversation with the person in charge of the company (or department)
No. participants
4-8 people
Duration
2 days (around 7-8 h each one)

DIFFICULT CONVERSATIONS 1

This block is addressed, generally, to improve “giving feedback and handling complaints”

Goals

  • To train a greater forcefulness, without aggression, and a greater effectiveness and positive vision of this type of conversations
  • What difficult conversations are? What makes them difficult?
  • Concerns: How to deal with them?
  • What depends on me and what does not
  • Placing "responsibility" where it is appropriated
  • Handling "my obstacles" + the part I can handle of the obstacles "from the other"
  • -role games designed according to the answers of a previous survey of participants

1-day version

No. participants
3-6 people
Duration
around 7-8 h

2 mornings of 5 h version

No. participants
3-8 people
Duration
around 7-8 h

DIFFICULT CONVERSATIONS 2

(very convenient to have previously completed the cycle 1 of difficult conversations)

This block is usually addressed to Confrontations or difficult Requests or Giving bad news or Saying NO to someone (which is assertive behaviour)

Goals

  • to train a greater forcefulness / impact, without attacking, and a greater effectiveness and a very positive vision of this type of conversations (Confrontations + Difficult requests + Give bad news + Say NO to someone)
  • Greater awareness of what depends on me and what does not
  • Improve the ability to understand what motivates the other
  • Improve the handling of "my obstacles" + the part I can handle of the obstacles "of the other"
  • -role games designed according to the responses of the participants to a previous survey

1-day version (around 7-8 h)

No. participants
3-6 people
Duration
around 7-8 h

2 mornings of 5 h version

No. participants
3-8 people
Duration
around 7-8 h

SKILLS FOR INTERVIEWS

Goal

  • To train how to ask and find out / investigate something, respecting the other and trying not to be uncomfortable
No. participants
5-8 people
Duration
2 mornings of 5 h

TRAINING TO PARTICIPATE IN MEETINGS

Goal

  • To help the participant to be more proactive in the meetings and to differentiate what type of interventions contribute and what do not, depending on the occasions.
  • It is done together with a Senior of the company / Institution
No. participants
5-8 people
Duration
1 morning from 5 h